Meet Our Team

Charlie Marks
Charlie MarksOwner
Charlie started Tropic Heating and Air Conditioning, Inc. in 1998, building a reputation for friendly, professional service and expertise while providing area families with comfort solutions that fit not only their lifestyle, but also their pocketbook. He completed his apprenticeship with North East Florida Builders Association in 1984. Among his many accomplishments in his career was obtaining his journeyman’s for both St Johns and Duval County.
Amy O'Grady
Amy O'Grady
She has been with Charlie’s Tropic Heating & Air Conditioning since 2011! Amy O’Grady is one of Charlie’s Daughters and a native to Jacksonville. She spent 18 years at the Beaches until she left to attend Florida State University. At Florida State she received a double Major in Apparel Design and Fashion Merchandising and Minored in Business. She utilizes her past experiences of working with design teams to execute with a productive and energized team that is capable of relating to their consumers.
Patrick O'Grady
Patrick O'GradyDispatch & Duct Cleaning Supervisor
He has been with Charlie’s Tropic Heating & Air Conditioning since 2013! Patrick has an extensive background in customer service as a previous Parts Manager. Patrick is usually the first point of contact when you call Charlie’s Tropic Heating and Air. His duties include; dispatching, scheduling the technicians, oversees, coordinates and manages duct cleaning jobs and acquiring material needed for jobs. Patrick really enjoys interacting with all the customers.
Beth Reagan-Colby
Beth Reagan-ColbyClient Relations Coordinator
Beth has a positive, upbeat personality that she loves to bring to work with her daily. As a former business owner, hotel group director and PTA vice president, Beth has many years of customer service experience that is crucial to her role here. An entrepreneur in her own right, Beth knows the value of meeting customer needs the first time, every time. She places great emphasis on both crystal- clear communication and getting every detail correct. As the first step in the HVAC process, Beth works to provide top-level customer service to our clients. In her free time, she enjoys camping with her family and grandchildren.
Chris Johnson
Chris JohnsonComfort Specialist
Chris moved to Jacksonville in 1996 and we’re glad he did! Chris is more than just our comfort specialist, he’s a real family man. If you ask him, he would say his biggest accomplishments were getting married and having kids. Chris began is journey in the trade running maintenance, service and repairs. This operational knowledge allows him to have in depth conversations with home owners over the age-old question; “Should I repair or replace my unit?” Chris is very motivated and ambitious and has developed quite a following with our customers! In his free time, he likes to golf, fish, go to the beach and most importantly spend time with his family. Chris has a positive outlook on the future and knows the sky’s the limit!
Steve Doane
Steve DoaneTechnician
Steve is a true technician! He is highly motivated and exudes patience. He has been exposed to a multitude on HVAC calls throughout his time in the Trade. Steve takes much pride in the work he provides, and believes that every client should be respected and given options. He leads with an expert’s opinion but always has the best interest of the client in mind. He is a proud father, grandfather and friend. Playing volleyball, exercising, learning and reading are among his many passions. In the future he hopes to strengthen his unique skills and become an even better father and grandfather.
Derek Harvey
Derek HarveyInstall Technician
Derek knows the power of knowledge and experience, especially related to the HVAC industry. Since joining our team, he has worked hard to learn as much as possible about the HVAC industry through hands on training. While he is currently working under our master technicians, Derek aspires to master everything related to the HVAC installation process and be able to work independently. Customers greatly appreciate his positive attitude and his attention to detail. His pride in craftmanship shows through the great care he takes to keep things clean when working in customers home. When he’s not spending his time learning, he’s likely watching or playing basketball.