Privacy Policy
How we collect, use, and protect your personal information.
Effective Date: March 2026 | Last Updated: April 2026
At Charlie's Tropic Heating & Air, we value the trust our customers place in us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us for service, or interact with our company. We are a local, family-owned HVAC company serving Atlantic Beach, FL and the surrounding Beaches communities since 1998.
Information We Collect
Personal Information You Provide
When you contact us for HVAC services, you may voluntarily provide:
- Name — For service identification
- Address — Your service address so our technicians can reach your home
- Phone number — For appointment scheduling and service updates
- Email address — For appointment confirmations and follow-up communications
- Service history — Details about your HVAC system and previous work
- Payment information — Billing details, including financing through Wells Fargo and Goodleap
- Property details — Home type, square footage, and existing HVAC equipment
Information Collected Automatically
When you visit our website, we may automatically collect browser type, operating system, IP address, pages visited, time on pages, referring website, and device information through cookies and similar technologies.
How We Use Your Information
- Service delivery — Scheduling, dispatching technicians, providing estimates, processing financing, and managing your Comfort Club membership
- Communication — Confirming appointments, sending maintenance reminders, following up after service, and sharing information about offers and financing options
- Business operations — Maintaining service records, processing payments, complying with legal requirements, and improving our services
- Website improvement — Optimizing performance, understanding popular services, and ensuring the site works across all devices
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in these limited circumstances:
Service Partners
- Envirovac — Our sister brand for indoor air quality and duct cleaning services
- Sister companies — As necessary to coordinate services
Equipment Manufacturers
- Bryant — For warranty registration and Factory Authorized Dealer requirements
- Daikin — For mini-split warranty registration and service records
- AprilAire, Reme Halo, Honeywell — For indoor air quality product warranties
Financing Partners
- Wells Fargo and Goodleap — Subject to their own privacy policies and lending requirements
Other Third Parties
- Service software providers for scheduling and customer records
- Secure payment processors for transaction processing
- Legal authorities when required by law or court order
- Professional advisors (accountants, attorneys, insurance) as needed
Data Security
We implement appropriate security measures to protect your data, including encrypted data transmission, secure storage, employee training, and access controls. While we take every reasonable precaution, no method of transmission or storage is completely secure.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access and correct the personal information we hold about you
- Request deletion of your personal information, subject to legal and regulatory obligations
- Opt out of marketing communications by unsubscribing or contacting us
- Opt out of cookies through your browser settings
- Limit data sharing with third parties upon request
To exercise any of these rights, please contact us.
Text Message (SMS) Communications
Verbal Opt-In
Charlie's Tropic Heating & Air will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms
Website/Online Opt-In
By submitting this form and signing up for texts, you consent to receive text messages from Charlie's Tropic Heating & Air at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions.
Florida-Specific Information
We comply with the Florida Information Protection Act (FIPA), which requires us to take reasonable measures to protect your personal information, notify you in the event of a data breach within the timeframes required by law, and dispose of customer records securely.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Charlie's Tropic Heating & Air
750 Mayport Road, Atlantic Beach, FL 32233
Phone: 904-867-8480
Contact Us Online
